Articles, Papers & Publications
Anytime, Anyplace Services for the 21st Century Studenthttp://www.electroniccampus.org/policylab/Reports/Student%20services%20Final%205.31.02%20USE.pdfThe Distance Learning Policy Laboratory Student Services Subcommittee produced this report that was published in June 2002. This group works to "reduce or eliminate existing or potential policy barriers to distance learning activities in three broad areas: access, quality, and cost. Some of the topics addressed in this publication include meeting student needs, and the delivery of high-quality, just-in-time services for distance learners.
Best Educational E-Practices (BEEP): Student Support Services http://www.spjc.edu/eagle/BEEP/BEEP2.htm BEEP is a publication produced by Project Eagle at St. Petersburg Junior College. This particular issue offers links to institutions that provide a wide variety of online student support services. The list is divided into different categories, and they range from institutions that provide comprehensive online directories and handbooks of services to self-assessment tools to online orientations to students to other types of services.
Beyond Face-to-Face: One Institution's Journey to Develop Online Student Services and Ways to Get Started http://www.studentaffairs.com/ejournal/Spring_2001/services.html Susan Smith, Online Services Developer at Weber State University (WSU), addresses the question, "Should we bother providing services to students at a distance?" Smith discusses the survey WSU used to assess the needs of remote students as well as the services
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